Support

Pett is made by one person. Email support@getpett.app and you will reach me directly.

Common questions

Where are my pets' records stored?

On your iPhone. If iCloud is turned on, they also sync to your own private iCloud so they appear on your other devices. They are never stored on our servers. See the privacy policy.

Will my records move to a new phone?

Yes, if iCloud sync is on. Sign in to the same Apple Account on the new device and your records sync down.

How do I share a record with my vet?

Open a pet, choose export, and Pett produces a PDF summary you can email, print, or hand over at the appointment.

What is Care+?

Care+ is the paid subscription. It unlocks multiple pets and health record export. It renews monthly or yearly through your Apple Account, and you can cancel any time in Settings on your iPhone.

How do I restore a purchase?

Open Settings inside Pett and choose Restore Purchases. Use the same Apple Account you subscribed with.

My medication reminder did not appear

Check that notifications are allowed for Pett in the iOS Settings app, under Notifications. Reminders are scheduled on your device, so they work without a connection, but iOS will not deliver them if permission was declined.

How do I delete my account?

Open Settings inside Pett and choose account deletion. To remove the records themselves, delete the app and clear its iCloud data.

Reporting a problem

Email support@getpett.app. It helps to include your iPhone model, your iOS version, and what you were doing when it happened. Screenshots are welcome.