Privacy Policy

Last updated 20 September 2026

The short version. Your pets' records stay on your device and in your own private iCloud. We cannot see them.

What stays on your device

Everything you record about your pets is stored on your iPhone:

If iCloud is turned on, this data also syncs to your own private iCloud database so it is available on your other devices. That database belongs to your Apple Account. We have no access to it and Apple does not provide it to us. You can turn iCloud sync off inside Pett at any time.

What we receive

Account information

If you create an account, we use Firebase Authentication to sign you in with Apple, Google, or an email address and password. This gives us your email address, any display name you provide, and an account identifier. We use it to sign you in, keep your account secure, recover it if you are locked out, and delete it when you ask.

Subscription information

If you subscribe to Care+, RevenueCat processes the subscription and receives a purchase record together with your Pett account identifier, so that record is linked to your account. Apple handles the payment. We never see your card details.

Reliability reports

We use Sentry to diagnose crashes, app hangs and startup failures. Reports can include technical information such as stack traces, app version, operating system, device context and session health. Pett removes account identity, exception reason text, request details, extra data and breadcrumbs before a report is sent. Screenshots, session replay, view hierarchies, logs, memory introspection and automatic performance tracing are disabled. These diagnostics support app reliability and are not used for advertising or tracking. Sentry keeps reliability reports for 90 days and then deletes them.

Where this information is processed

Firebase Authentication, RevenueCat and Sentry are run by companies in the United States, and the account, subscription and diagnostic information described above is processed there. Information processed in another country can be subject to that country's laws, including access by its courts and public authorities. We remain responsible for it, and each provider may use it only to provide its service to us, under its data-processing terms.

Your pets' records are not part of this. They stay on your device and, if you turn on iCloud, in your own private iCloud database.

If something goes wrong

If personal information we hold is lost or exposed, we assess what happened, take steps to contain it, and notify the people affected and the relevant authorities where the law requires.

What we do not do

Permissions

Deleting your data

Deleting a pet or a record in the app removes it from your device and, when iCloud sync is on and the device is online, from your iCloud.

To delete your account, open Settings in Pett and choose account deletion. This removes the records on your device and deletes your account from Firebase Authentication straight away. Two things it does not do:

Records in your iCloud are removed when you delete the app and clear its iCloud data.

Children

Pett is not directed at children under 13 and we do not knowingly collect their information.

Your rights

You can ask what account information we hold about you, have it corrected, withdraw your consent, or ask for it to be deleted. Email support@getpett.app. If you are not satisfied with how we handle your request, you can complain to the Office of the Privacy Commissioner of Canada or, in British Columbia, the Office of the Information and Privacy Commissioner.

Changes

If this policy changes, we update this page and the date above. If we start using your information for a new purpose, we tell you in the app or by email before we do.

Contact

Hlib Albovskyi, operating Pett, is responsible for how Pett handles personal information. Questions about privacy go to support@getpett.app, or by post to 2280 E 35th Ave, Vancouver, BC V5P 1C2, Canada.